Xindi Tech Group is the operator brands and platforms hire when a market has to actually work on the ground — local marketplace operations, domestic warehousing, fully documented customs clearance, and the customer growth engine that comes after the first order.
We are usually the team behind the name — the local operation, the warehouse, the clearance file, the retention program. A selection of the work:
Engagement details available under NDA. We do not publish client logos or commercial terms.
Five capabilities that work as one operation. Take the whole stack, or the one piece that is currently breaking.
Local entities, local stores, local content. We stand up and run the storefront the way a domestic seller would, not the way an exporter would.
Inventory positioned inside the market, so delivery promises are measured in days, not weeks — and platform performance metrics stay green.
Real clearance, real paperwork, real duties paid. Every shipment produces a file that survives an audit — because the alternative is a business that can be shut down overnight.
The order is the beginning, not the finish line. We build the retention side of the business on our own customer data platform.
Before the first pallet moves: the decisions that are expensive to reverse. We map them with people who have already made them in these markets.
We are deliberately not everywhere. Depth in the Americas beats a map with fifty pins on it.
Domestic warehousing and fulfillment, marketplace and DTC operations, compliant import clearance. Our California entity gives partners a US counterparty, US contracts and US accountability.
One of the hardest markets to enter cleanly and one we have run at scale — for a global handset brand and for a national express network. Import compliance and last-mile reality are the whole game here.
The market where tax structure and clearance strategy decide whether the unit economics work at all. We have operated inside it, not advised from outside it.
We do not forward your request to a local vendor and add a margin. Our own people run the store, the warehouse and the clearance file, and they answer for the numbers.
Gray clearance is cheaper right up until the day it ends the business. We only run fully documented, duty-paid imports — which is also the only way a serious brand can scale a market.
A Shenzhen company and a California company, operating as a single team across time zones. Supply-side conversations happen in Chinese; market-side conversations happen in English and Spanish.
Our customer data platform is built in-house and runs on live commercial data — not a dashboard we bought and rebranded.
We built our own customer operations platform because the off-the-shelf ones stopped where the interesting questions started. It is running in production today and it is part of what clients get.
Orders from marketplaces, DTC storefronts and offline channels resolved into a single customer record across email, phone and identity signals.
RFM-based tiering with thresholds set to the business, not to a textbook — champions, loyal, new and at-risk, recalculated continuously.
Configurable at-risk and churned windows, ranked win-back lists, and a closed loop that records every touch and its outcome.
Role-based access, audit logs, real-time order sync from the storefront, and reporting in the market's own timezone.
Cross-border work fails at the seams. We removed the seam by operating a real company on each side.
Send the market, the channel and the problem. You will get a straight answer about whether we are the right team for it — including when we are not.
We reply within one business day.